What approach should a CNA take when a resident refuses care?

When a resident refuses care, it is essential for a Certified Nursing Assistant (CNA) to understand their concerns and document them appropriately. This approach emphasizes respect for the resident's autonomy and dignity, recognizing that every individual has the right to make choices about their own care.

Listening to the resident allows the CNA to gather important information about their feelings or reasons for refusal, which might stem from fear, discomfort, or misunderstanding of the procedure. By addressing these concerns, a CNA can often help alleviate any anxiety and encourage cooperation, all while ensuring that the resident feels heard and respected.

Documentation of the refusal is crucial as it creates a record of the resident’s preferences and the CNA's response. This ensures continuity of care and can inform other healthcare team members about the resident's situation and wishes, facilitating better communication and approach to future care.

In contrast, forcing a resident to comply can lead to distress and a breakdown of the trust between the resident and caregiver. Ignoring the refusal undermines the resident's rights and could lead to potential harm. Notifying family members immediately may not be warranted unless the situation requires it, and typically, the resident's own preferences should be prioritized in such circumstances.